Human Development and
Training
Hostasia
Training Division is well known since
1992 in SE Asia for outstanding
management training courses and
preopening training.
Hostasia
- Human Development in Hospitality
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Brick and
marble are not enough to ensure a great
hospitality product. Hostasia prides
itself on providing total solutions.
Very early in their career, the
founding partners of Hostasia were
involved in developing people to satisfy
the growing needs of the hospitality
industry in growing Asian nations. |
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in 1979 -
Development and opening of Ritz Taipei
Hotel Training School |
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in 1981 -
Sheraton Corporation
(management of Training programs for
Asia) |
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in 1985 -
Development of management modules for
Crowne Plaza/Holiday Inn |
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in 1987 -
Development of service manuals and
training of over 400 "virgin"
employees for the opening of Penang
Mutiara Beach Resort |
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in 1992 -
start of Hostasia training services |
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in 1993 to
1995 - training of several hundred Asian
hospitality executives through public
seminars and in house programs. |
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in 1996/1997
- conceptualization and development of
programs to develop 1500 Balinese
farmers for reconversion to hospitality
industry. |
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in 1999 -
pre-opening training and human resources
advisory for opening of Settha Palace
Hotel, Vientiane, Lao PDR. |
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in 1999 -
advisory to several clients in Malaysia
and Indonesia on implementation of
information technology to develop
hospitality staff. |
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in 2000 -
advisory to the Sri Lanka Ministry of
Tourism and Civil Aviation and Ceylon
Tourist Board on the opening of the new
Ceylon Hotel School and School of
Tourism. |
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in 2000 -
advisory to the Ceylon Tourist board on
the creation and design of a Tourism
& Visitor Centre in Colombo |
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in 2001 - recruitment and training of community staff from
villages for a luxury boutique property in Bali. |
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in 2002 - recruitment and training of community staff from
villages for a second luxury boutique property in Bali. |
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Due to our
constant involvement in day to day
hospitality and our development of new
tourism products, we are in the unique
position of providing insight in what
the current and future needs for
hospitality human resources are and will
be.
We use up to
date computer and communications
technology, e-commerce networks and
media
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Hostasia
- Training Services
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having
recognized the need for specialized and
tailored courses for the hospitality
industry, Hostasia has developed a
training services division performing
the following:
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Direct
in-house training of management and
middle management
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Organizing
public and private seminars for the
purpose of improving hotel executives
skills.
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Educating
management staff in development of
services and staff training.
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Formulating
policies, procedures and operations
manuals for hotels, resorts, tourism
centres and clubs.
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Developing
specific training programs for hotels,
clubs, tourism and visitor centres and
resort properties.
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HOSTASIA - Training
Division operates on the following
principles:
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We
are hoteliers, specializing in training
and management : you get
a specific training done, not a
general information session.
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Conduct
training in English and in
Malay/Indonesian language.
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Focus
on specific, measurable goals. The
training and information provided stays
in people minds for the remainder of
their career.
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Training
is practical, easy to understand, made
by hoteliers for hoteliers.
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Build
a quality service culture by closing
performance gaps in individual
employees.
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Incorporate
traditional Asian values and customs
with today’s latest techniques.
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Courses are
tailored to suit each organization and
include your policies and procedures as
a standard employee response. If your
policies and procedures are not set at
the time of training, we offer to work
with you and your key department heads
to setup high quality hotel standards.
Our
aim is to create a total service quality
culture within a property. All our
modules and programs support this
objective.
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